APP-02: AI Business Operations™

About Course

AI Business Operations™ helps business owners, managers, and operations leaders apply AI to real operational work without turning the business into an uncontrolled technology experiment.

Learners begin by understanding the current operating system of the business: recurring work, inputs, outputs, roles, handoffs, friction, exceptions, information, and accountability. They then identify suitable AI-assisted operational use cases, design controlled handoffs and escalation paths, define quality and verification standards, establish human oversight, measure value, and prepare a controlled operational pilot.

The final output is an AI Business Operations Playbook™ supported by an Operations Baseline™, AI Operations Use Case Canvas™, Operations Control Plan™, and 90-Day AI Operations Improvement Plan™.

Understand the operational work that keeps a business functioning.
Identify friction, rework, delays, duplication, exceptions, and information gaps.
Recognize repetitive knowledge work that may benefit from AI assistance.
Match AI capabilities to appropriate operational tasks.
Select low-risk, measurable operational AI use cases.
Design AI-assisted handoffs while keeping ownership clear.
Establish exception and escalation paths.
Protect sensitive and confidential business information.
Define quality and verification standards.
Design meaningful human oversight.
Set operational AI boundaries and stop conditions.
Prepare for AI-related errors and incidents.
Measure operational value using business, quality, and risk evidence.
Prepare and review a controlled pilot.
Build a 90-Day AI Operations Improvement Plan™.
Complete an AI Business Operations Playbook™.

Course Content

Understand the Operating System of the Business™
This module builds one layer of the learner's AI Business Operations Playbook™.

What Business Operations Actually Includes
What Business Operations Actually Includes Check
Separate Core Work From Supporting Work
Separate Core Work From Supporting Work Check
Identify Operational Friction
Identify Operational Friction Check
Find Repetitive Knowledge Work
Find Repetitive Knowledge Work Check
Understand Operational Inputs and Outputs
Understand Operational Inputs and Outputs Check
Clarify Roles, Handoffs, and Decision Rights
Clarify Roles, Handoffs, and Decision Rights Check
Complete the Operations Baseline™
Complete the Operations Baseline™ Check

Identify and Design Practical AI-Assisted Operations™
This module builds one layer of the learner's AI Business Operations Playbook™.

Start With the Operational Problem
Start With the Operational Problem Check
Match AI Capabilities to Operational Tasks
Match AI Capabilities to Operational Tasks Check
Choose Low-Risk Operational Use Cases
Choose Low-Risk Operational Use Cases Check
Design AI-Assisted Handoffs
Design AI-Assisted Handoffs Check
Design Exception and Escalation Paths
Design Exception and Escalation Paths Check
Protect Business Information in Operations
Protect Business Information in Operations Check
Create the AI Operations Use Case Canvas™
Create the AI Operations Use Case Canvas™ Check

Control Quality, Risk, and Human Oversight™
This module builds one layer of the learner's AI Business Operations Playbook™.

Define Operational Quality Standards
Define Operational Quality Standards Check
Build Verification Into the Workflow
Build Verification Into the Workflow Check
Design Meaningful Human Oversight
Design Meaningful Human Oversight Check
Set Operational AI Boundaries
Set Operational AI Boundaries Check
Prepare for Errors and Incidents
Prepare for Errors and Incidents Check
Measure Operational Value
Measure Operational Value Check
Create the Operations Control Plan™
Create the Operations Control Plan™ Check

Implement, Review, and Improve AI-Assisted Operations™
This module builds one layer of the learner's AI Business Operations Playbook™.

Prepare a Controlled Operational Pilot
Prepare a Controlled Operational Pilot Check
Establish the Before-and-After Baseline
Establish the Before-and-After Baseline Check
Run the Pilot With Human Control
Run the Pilot With Human Control Check
Review Evidence Before Scaling
Review Evidence Before Scaling Check
Decide Whether to Approve, Revise, Restrict, or Stop
Decide Whether to Approve, Revise, Restrict, or Stop Check
Create the 90-Day AI Operations Improvement Plan™
Create the 90-Day AI Operations Improvement Plan™ Check
Complete the AI Business Operations Playbook™
Complete the AI Business Operations Playbook™ Check
Final Assessment: AI Business Operations™ Review

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AI in a Pinch™ Series

AI Workforce Readiness™

Business & Prompt Foundations ™

CEO & Founder AI Readiness™

Responsible AI Use for Teams™

Tools, Workbooks & Resources™

Customer Offer & Clarity ™

Brand Voice & Content Strategy™

AI in a Pinch™ Series

AI Workforce Readiness™

Business & Prompt Foundations ™

CEO & Founder AI Readiness™

Responsible AI Use for Teams™

Tools, Workbooks & Resources™

Customer Offer & Clarity ™

Brand Voice & Content Strategy™

AI in a Pinch™ Series

AI Workforce Readiness™

Business & Prompt Foundations ™

CEO & Founder AI Readiness™

Responsible AI Use for Teams™

Tools, Workbooks & Resources™

Customer Offer & Clarity ™

Brand Voice & Content Strategy™

AI in a Pinch™ Series

AI Workforce Readiness™

Business & Prompt Foundations ™

CEO & Founder AI Readiness™

Responsible AI Use for Teams™

Tools, Workbooks & Resources™

Customer Offer & Clarity ™

Brand Voice & Content Strategy™

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About Course

What Will You Learn?

Course Content

Understand the Operating System of the Business™ <p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>

What Business Operations Actually Includes

What Business Operations Actually Includes Check

Separate Core Work From Supporting Work

Separate Core Work From Supporting Work Check

Identify Operational Friction

Identify Operational Friction Check

Find Repetitive Knowledge Work

Find Repetitive Knowledge Work Check

Understand Operational Inputs and Outputs

Understand Operational Inputs and Outputs Check

Clarify Roles, Handoffs, and Decision Rights

Clarify Roles, Handoffs, and Decision Rights Check

Complete the Operations Baseline™

Complete the Operations Baseline™ Check

Identify and Design Practical AI-Assisted Operations™ <p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>

Start With the Operational Problem

Start With the Operational Problem Check

Match AI Capabilities to Operational Tasks

Match AI Capabilities to Operational Tasks Check

Choose Low-Risk Operational Use Cases

Choose Low-Risk Operational Use Cases Check

Design AI-Assisted Handoffs

Design AI-Assisted Handoffs Check

Design Exception and Escalation Paths

Design Exception and Escalation Paths Check

Protect Business Information in Operations

Protect Business Information in Operations Check

Create the AI Operations Use Case Canvas™

Create the AI Operations Use Case Canvas™ Check

Control Quality, Risk, and Human Oversight™ <p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>

Define Operational Quality Standards

Define Operational Quality Standards Check

Build Verification Into the Workflow

Build Verification Into the Workflow Check

Design Meaningful Human Oversight

Design Meaningful Human Oversight Check

Set Operational AI Boundaries

Set Operational AI Boundaries Check

Prepare for Errors and Incidents

Prepare for Errors and Incidents Check

Measure Operational Value

Understand the Operating System of the Business™
<p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>

Identify and Design Practical AI-Assisted Operations™
<p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>

Control Quality, Risk, and Human Oversight™
<p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>

Implement, Review, and Improve AI-Assisted Operations™
<p>This module builds one layer of the learner's AI Business Operations Playbook™.</p>